Managed Services

Minneapolis / St. Paul Managed IT Services

If you’ve thought about outsourcing certain information technology responsibilities, you’re thinking Managed Services (or IT Outsourcing). Managed Services is where we become responsible for elements of your technology based on your need. It’s like hiring a staff of experts and paying less than one qualified employee.

Of course, there is no “one size fits all” answer to Managed Services but rather a careful consideration of your needs and how technology can meet them. Our Managed Services offerings are designed to fill in the gaps in your IT Outsourcing needs and generally fall into 8 categories:

  1. Network Design Consultation Services

    Providing engineers for a project/term-specific need or a completely outsourced role.

  2. Network Monitoring

    We provide 24/7 proactive monitoring on your entire network from email and website to cabling and hardware.

  3. Colocation

    House and protect your servers or other hardware in a secure and monitored offsite location. Click here to read our case study.

  4. Business Continuity Disaster Recovery (BCDR)

    Guaranteed data backup and recovery from an onsite and offsite secure storage facility.

  5. Desktop & Server Management, AV, Patch Management

    Proactive, 24 hours a day, seven days a week system management and in-house help desk services. SLA backed services to provide your users with day to day IT support combined with proactive on-going Software/Hardware Inventory, Patching (Microsoft and Third Party, Anti-Virus and Mobile Device Management.)

  6. Security Assessments

    Effectively achieve vulnerability management, risk assessment and regulatory compliance goals. Keeping up with the changing needs in CyberSecurity and compliance is hard work. That’s why we don’t go it alone. We partner with AlienVault. With AlienVault we can offer comprehensive CyberSecurity solutions for companies that are in compliant industries such as healthcare, financial, federal and many more with real time monitoring and a full suite of reporting to meet every compliance mandate.

  7. Web Hosting

    We provide a secure environment for your web assets with a variety of standard and optional features for all types of websites.

  8. Virtual CIO (vCIO)

    The vCIO role can bring value added perspectives by interlinking business objectives with technology while incorporating accounting background and experiences to align technology investments accordingly. At CIT, we have unique experiences and education in Information Technology, Finance/Accounting and Organizational Development to tie each of the critical components together to maximize the effectiveness of technology projects and implementations.

This foundation of Managed Services offers a well-rounded package of services that will give
you the peace of mind that your systems, data, website and hardware are functioning correctly and fully protected.

Of course, many small companies have never employed a version of managed services primarily because they are too small for a dedicated technology focused staff person. In this new economy Managed Services is the scalable solution that can grow and contract depending on the technology needs of the organization. IT Outsourcing is often the perfect solution.

For additional information about our managed IT services, please call us at 651.450.0333.


CIT is your Twin Cities metro area Managed IT services specialists.


THE EVOLUTION OF MANAGED SERVICES.

The end of the world is coming!

Back at the turn of the century, when the world was ending due to Y2K, an army of IT warriors was raised up across the land to save us all from the impending apocalypse. Billions upon billions were spent to ward off the coming doom. Corporations and government threw their checkbooks at these IT saviors saying ‘take what you want, just save us’. Yet as the clock struck 12:01 on January 1, 2000, nothing happened. Not a thing. As millions of people cuddled up next to their stockpiles of Spaghetti O’s and bottled water the sun rose on a new truth and Y2K was now the single biggest non-event in history.

Yet the world had woken up to it’s dependence on technology, and with that realization, the IT warriors gained strength and found security and sustenance within businesses and governments. Many of these

warriors even banded together and created their own small armies that would spread technology across the land. The technology future was bright, and the geeks were taking charge.

The Big Bust

Then came the dot-com bust. Suddenly, it looked like the techies had pulled a fast one on us all — again! Billions were lost on tech companies that were nothing but vapor ware. Millions upon millions more spent on the next big things which turned out to be nothing more than meteoric fads. And all at once the glimmering armor of the techies was scratched and dented. Business owners and leaders began to cast a darkened eye at this new legion of wizards we had elevated to god like status. It seemed they had betrayed our trust. in the aftermath of it all, thousands of businesses were no more. Not even the techies themselves were able to escape the carnage and thousands of IT companies  were sucked in to the dot-com vacuum.

But even so, when the dust had settled, and the refuse of the dot-com bust swept away, we still had a lot of cool technology at our fingertips, and even though the field had shifted dramatically, it was obvious the future of technology was still bright. And the IT warriors would live to fight another day.

The Final Straw.

There was peace and prosperity in IT Land for the next several years. Glimmering new technologies came online. Businesses grew and so did their IT needs. The techies’ stock was growing right along side the intro- duction of new technologies.  IT departments within organizations swelled to unheard of size and began to swagger about as though they and they alone ruled the world. Until 2008 and the recession that followed. This was the beginning of the downsizing era. Organizations worldwide looked for ways to balance their bot- tom lines in this new economy. Cuts were made. The once bulbous IT departments were no exception.

Enter the age of IT Outsourcing.

Of course, even a recession couldn’t slow down the exploding technology world or dampen our dependence on it, but it would damn well change the way we supported it. Almost instantly robust IT departments were being viewed as a luxury in this new economy. Surely there were more cost effective ways to manage IT that didn’t require employees, overhead, benefits, parking spots. Surely IT could be outsourced to experts who would gladly work on a fee for service basis. This was the birth of Managed Services in the IT world. A simple shuffling of the cards.

Of course small companies have always employed a version or managed services primarily because their IT need was too small for a dedicated IT staff. So they would hire IT as needed for everything from network installation and support to software installation, training and internet services. But now, even larger companies were seeing the wisdom in a lean approach to IT. Managed Services was the perfect solution. In this new economy managed services was the scalable solution that could grow and contract depending on the IT need of the organization. It could provide an in house IT manager with skilled “on call” geeks to keep a network healthy or install software, train, update, you name it. Or it could be a completely outsourced IT department on an as needed basis.