Telephony

CIT has partnered with ShoreTel to provide a full-range of  telecommunication needs to our customers. ShoreTel is a leading provider of cloud, premises-based, and hybrid business for telephone and unified communications solutions.

ShoreTel Connect is designed to be the most reliable, flexible and intuitive business communications solution for your customers. ShoreTel brings a fundamentally different approach to phone system technology and the user communications experience to create a seamless delivery of services and applications that will work for your customers today and adapt gracefully as their business needs change in the future.

ShoreTel Phone systems brings all your multi-tasking communications tools together in one simple interface. Quickly and easily to find contacts, check their availability, and connect with them via phone, IM, video, desktop sharing or and conference calling, without having to open separate windows or log in to new applications.

  • Robust system features—ShoreTel is a true “end-to-end” communications solution, from IP phones, to the operating software, to voice switches, to advanced applications. This ensures that all components are optimized for peak performance; you never need to worry that a system upgrade or new feature might cause an unexpected issue with compatibility.
  • Exceptional user experience—ShoreTel Connect user app manages the call handling and collaboration tools for your employees and their contacts. The user interface functions with PCs, Macs, iOS and Android devices and requires no VPN for teleworkers. ShoreTel Connect Director delivers a “single image” view of your entire network, no matter how many phones or sites you manage.
  • Line of Business Integration—ShoreTel offers dozens of advanced applications and plug-ins that extend system utility: merge call records with customer records to raise the efficiency of your customer service, identify sales trends, and optimize staffing.

Business Communications Continuity—modular architecture and “N+1” redundancy provides automatic failover for three possible points of failure: a WAN outage, a switch outage, and an application server outage. ShoreTel voice switches can operate independently of the network, and your routers and phones are registered locally through the switch to the telco so they’ll continue to work. This is designed to be highly reliable and 99.999% available.