Contact Our Customer Success Team

We’re Here to Support Your Journey

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Connecting With Our Team

Need assistance? Check our contact Customer Success guide to connect with CIT’s customer success team efficiently and effectively.

Our Success Services

Elevating your technological journey with unmatched support

Technical Inquiry Management

Precision & care define our approach to resolving your technical concerns efficiently

Quoting for Hardware & Software

Receive transparent, detailed quotes to simplify & inform your technology investment decisions

Invoice & PO Assistance

A click away, we bring clarity to your invoices and purchase orders, ensuring peace of mind

FAQs

Our mission is guiding your success, and part of that is answering your questions in the most effective way possible. Below are some frequently asked questions we receive:

What is the response time I can expect from CIT's Customer Success Team?

Our dedicated team endeavors to respond to all emails within 24 business hours, while our phone line is available from 8:00 AM to 5:00 PM CST, Monday through Friday, excluding holidays. Immediate and efficient support is our commitment to you.

Can I call the Customer Success Team for a quick question about my invoice?

Absolutely. We welcome all questions and queries, no matter your preferred method of communication. Our phone line is well-suited for immediate concerns, while email allows for a detailed, thorough response.

How detailed should my information be when I reach out for a quote?

Every detail counts. The more information you can provide regarding your hardware & software needs, the more accurate and tailored our quote will be. This includes any specific requirements or preferences your company may have.

What time is the support team available?

The Customer Success Team is available from 8:00 AM to 5:00 PM CST, Monday through Friday. We observe holidays, and any changes to this schedule will be communicated promptly.

How do I know which hardware to request for a new workstation?

Our team can make specific recommendations based on your needs. However, a detailed understanding of your requirements – from the type of work you do to the software you run – can help us in providing a more accurate assessment.

Haven’t found your answer? Contact our Customer Success Team for personalized support at 651.255.5795 or via email at success@cit-net.com.

Get in touch

Whether you’re looking to explore our services further or are looking to connect with our CIT Services, our team is ready to guide you toward achieving your goals.

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CIT Careers

Rooted in Minnesota with innovators nationwide, we’re tech problem-solvers & solution providers. From cybersecurity to support engineers, we’re powered by passion & precision, aiming to transform adversity into advancement. Together, let’s redefine the digital horizon.

Get in contact: email us at info@cit-net.com or call 651.255.5780

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