Microsoft’s New Commerce Experience

Microsoft’s New Commerce Experience is now available for all per-user subscriptions.

Unfamiliar with New Commerce Experience (NCE)? It was initially announced back in 2019 with Azure as a simplified journey for both the customer and the partner to transact a consistent and standardized purchase motion. This time around, New Commerce Experience is transitioning subscriptions like Office 365, Microsoft 365, Windows 365, Power Platform and more to the same purchase motion.

What is the impact to my business?

New platform updates will be adjusted to align with Microsoft New Commerce Experience. For example:

  • New subscription term options: Monthly, Annual (Paid Monthly or Upfront), 36-Month Subscriptions (Paid Monthly, Annual, Upfront)
  • New monthly-term offers with a 20% price premium for customers who need term and seat-count flexibility
  • Consistent cancellation policies: Seat-based offer terms in new commerce (limited to the first 72 hours* of the term with prorated refund)
  • Easier Subscription Management: Option to blend short- and long-term offers for customers with seasonal or business-volume fluctuations
  • Subscription ownership enforcement that prevents multiple purchases of free trials and small-to-medium business (SMB) offers from different partners
  • Eased transition to New Commerce: Tooling that streamlines the transition of existing subscription in CSP legacy to NCE
  • Easier adoption of new products, including streamlined trial conversions and add-ons available separately in the CSP catalog

*72 hours is based on UTC and includes weekends and bank holidays

How does the New Commerce Experience differ from CSP today?

There will be some changes in customers’ subscriptions from the existing CSP experience. With additional flexibility through subscription types and ability to mix-and-match through NCE, the customer should be prepared to commit to the full term of the subscription. If not, to cancel within the 72-hour grace period* for a prorated refund.

Please find some of the changes that can impact your business.

Subscription Management

Questions around NCE?

Our Account Managers are here to help you navigate the changes. Please send them an email or reach out to us at info@cit-net.com or call 651.255.5780.


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