support

Making technology work for your business

A smiling CIT IT support professional, ready to provide personalized and innovative technology solutions, showcasing our commitment to transforming businesses with reliability and a customer-centric approach.

Start your support ticket

Need assistance? Check our contact guide to connect with CIT’s expert team efficiently and effectively.

On the phone & being prompted to connect?

Stay informed about our tools' status

Status updates of our tools can play a significant role in forecasting and planning your operations. Stay ahead and informed by accessing our support status page.

FAQs

Your guide to simplifying support

How do I contact support?

A: You can contact our support team either by phone at 651.255.5799, by sending an email to support@cit-net.com, or by chatting with us.

What information will I need to provide when creating a support ticket over the phone?

To ensure accurate and swift assistance, our support team kindly requests you to confirm your company name, your name, and your email address when creating a support ticket over the phone. This helps us streamline the ticket creation process and ensures that we can promptly address your inquiry. We value your privacy and treat your information with the utmost confidentiality.

What should I have prepared when I call for support?

To help us address your issue efficiently, it’s great if you can have any relevant error messages, system logs, or screenshots ready. Also, please provide us with any steps you’ve already tried to resolve the problem

Are there SLAs (Service Level Agreements)?

Yes, we offer SLAs with our managed services. The specific SLA details and response times are outlined in your service contract. An overview of our support timeline can be found in this document.

How quickly can I expect a response from the support team?

We understand the importance of timely support. Our dedicated support team strives to respond to inquiries promptly according to the agreed Service Level Agreement (SLA). Response times vary based on the severity of the issue and the SLA terms outlined in your service contract.

Is this support remote or on-site?

Our support is primarily provided remotely. In most cases, we can diagnose and resolve issues using remote tools. However, if an on-site visit is required, our technicians will arrange for that.

I don't have access to my work email, what should I do?

If you don’t have access to your work email, you can reach out to our support team by contacting them directly by phone. Please mention your situation, and our team will assist you accordingly.

Can your support team assist with both hardware and software issues?

Absolutely! Our skilled support team is well-versed in handling both hardware and software-related queries and challenges. Whether you’re experiencing network connectivity problems or software compatibility issues, we’re here to assist you every step of the way.

Is support available outside of regular business hours?

We understand that technical issues can occur at any time. Our support services extend beyond regular business hours to ensure that you receive assistance when you need it the most. Our team is available 24 hours, 7 days a week, and 365 days a year to offer you reliable support, day or night.

Take Control with Confidence

Navigate your business technology effortlessly & discover cutting-edge tools for growth

Customer Portal

Access Now

Cloud Storefront

Access Now

Payment Portal

Access Now

Expand Your Possibilities with CIT

Ready to explore deeper? Let’s talk. From sales queries to strategic partnerships, we’re here to turn your technological challenges into growth opportunities

Need licensing support?

Are you looking for expert support with licensing and renewals, or advice on purchasing new devices for your business? Look no further than CIT’s customer success team! Our team of experienced professionals are here to guide you through every step of the way, ensuring your technology investments are supported and aligned with your business goals.

Want to share with your users?

Download our Support PDF

Leveraging AI: Cybersecurity Q&A

June 25th 10:30am CST

Join this live webinar as we explore the world of AI and discuss how attackers and defenders are using AI, what are the best practices and policies for AI security, and what tools and solutions are available to help.