Exciting news! Introducing the new cit-net.comsupport
Making technology work for your business
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Need assistance? Check our contact guide to connect with CIT’s expert team efficiently and effectively.
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Status updates of our tools can play a significant role in forecasting and planning your operations. Stay ahead and informed by accessing our support status page.
FAQs
Your guide to simplifying support
A: You can contact our support team either by phone at 651.255.5799, by sending an email to support@cit-net.com, or by chatting with us.
To ensure accurate and swift assistance, our support team kindly requests you to confirm your company name, your name, and your email address when creating a support ticket over the phone. This helps us streamline the ticket creation process and ensures that we can promptly address your inquiry. We value your privacy and treat your information with the utmost confidentiality.
To help us address your issue efficiently, it’s great if you can have any relevant error messages, system logs, or screenshots ready. Also, please provide us with any steps you’ve already tried to resolve the problem
Yes, we offer SLAs with our managed services. The specific SLA details and response times are outlined in your service contract. An overview of our support timeline can be found in this document.
We understand the importance of timely support. Our dedicated support team strives to respond to inquiries promptly according to the agreed Service Level Agreement (SLA). Response times vary based on the severity of the issue and the SLA terms outlined in your service contract.
Our support is primarily provided remotely. In most cases, we can diagnose and resolve issues using remote tools. However, if an on-site visit is required, our technicians will arrange for that.
If you don’t have access to your work email, you can reach out to our support team by contacting them directly by phone. Please mention your situation, and our team will assist you accordingly.
Absolutely! Our skilled support team is well-versed in handling both hardware and software-related queries and challenges. Whether you’re experiencing network connectivity problems or software compatibility issues, we’re here to assist you every step of the way.
We understand that technical issues can occur at any time. Our support services extend beyond regular business hours to ensure that you receive assistance when you need it the most. Our team is available 24 hours, 7 days a week, and 365 days a year to offer you reliable support, day or night.
Need licensing support?
Are you looking for expert support with licensing and renewals, or advice on purchasing new devices for your business? Look no further than CIT’s customer success team! Our team of experienced professionals are here to guide you through every step of the way, ensuring your technology investments are supported and aligned with your business goals.
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